Ps4 download update error

This message appears in the Safe Mode once you restart the PS4 during the update process. So, why does this happen, and how to fix it?

There are several reasons that cause Error [ SU ] to occur. Some of them are very simple and easy to fix, and others need some work. These are the most common reasons that cause Error [ SU ]. Otherwise, the update patch is what you need if you only want to perform a manual update.

Now, completely turn off the PS4 and unplug its power cable for around 15 seconds. Also, plug out the USB storage device for the same period of time. In order to properly clean these ports, try using a small spray bottle that squirts a nice fine mist to put some isopropyl alcohol in. This is perfect for situations like this. That and a toothbrush will clean out USB ports like a dream. Sometimes the USB port might be defective and switching it can resolve this issue. The full format will eliminate any bad sectors existing on the drive and restore its original performance.

Note that in order to properly format the USB storage device connected to your computer, you will use the Disk Management tool. Note that the quick format box is toggled by default. That means Windows will delete the file structure of the drive, though the data is still accessible if you use hard drive forensics tools. PS5: manually update system software. PS4: manually update system software. Visit the PS4 system software update page , and select the "Update system software" section. If you get the error: "SU", the PUP file was renamed by your computer due to multiple downloads of the same file.

Check the download location on your PC or Mac, delete any previous versions. Safe Mode options. Can't start Safe Mode.

My manual PlayStation system software update failed, what should I do? Reinstall system software. PS4 DNS. Table Of Contents hide. How to Update Latest ps4 Firmware? How to Download latest ps4 firmware 8. How to Install ps4 Firmware 8. Go to Solution. If not, can we give that a shot to see if it helps? The Port Forward website has some instructions on how you can set a static IP address.

If you're able to give that a try, please let me know if you're still running into the same error message afterward. View in thread. First first three times I tried downloading it was the only download. After I reinitialized my PS4 I tried again and it didn't work. The second time around I tried updating other games just to see if they would and sure enough every other game will update and play like normal.

Do you have Apex Legends installed on an external hard drive, or is it saved to the drive that's built into your PS4? It was on an external hard drive. Tried to download on both the external and the original system hard drive since the problem started. Both have yielded the same results. I apologize for my late reply but it has been a busy month. I'm sure by my absence of reply though that you could only assume that it worked, which it did and I am very thankful for it.

No worries! I know how life goes.